Reflective Listening (PDF, 2.73 MB, 1 page)īarriers and Roadblocks to Listening (PDF, 2. Empathic listening is the practice of being attentive and responsive to others’ input during conversation. Listening skills (Brightcove) Illustrations Listening skills (PDF, 1.36 MB, 12 pages) Video Skills include paraphrasing, summarising and mirroring the verbal and nonverbal communication of the person we are listening to. We encourage elaboration of the person’s story through active listening, use of questions and demonstrating empathy. Reflective listening involves temporarily setting aside our own needs to focus on the other person and avoiding the temptation to tell our own story or give advice. Skills include, nodding, leaning and eye contact. Active listeningĪctive listening is the process of using positive visible verbal and nonverbal cues to signal our attention to what the other person is saying. It means taking in what another person is sayingor not sayingwith the intent to understand and relate to them on a human level. In healthcare we use active listening skills and empathic listening to hear what the person is telling us (the words), any underlying messages (feelings and emotions) and reflect back the main issues and concerns so the person is reassured that they have been heard. Empathetic listening is what happens when you deliberately slow things down and seek to understand others’ inner worlds. Empathic listening (also called active listening or reflective listening) is a way of listening and responding to another person that improves mutual understanding and trust. This creates a safer and more stable environment which fosters a broader possibility for collaboration and cooperation. This approach has proven to transform relationships within schools, organizations and other communities. Hargie et al (2004) identify 6 different types of listening: discriminative, evaluative, appreciative, comprehensive, dialogic and empathic. The Empathic Approach aims to bring awareness to the way in which people relate and communicate with one another. Though there is no agreed singular definition of empathy, a general consensus exists that describes empathy as the understanding of another persons reactions. It an active, learned process involving verbal and nonverbal behaviours and is a two-way activity. Listening is key to effective communication. Empathic listening is a structured listening and questioning technique that allows you to develop and enhance relationships with a stronger understanding of.
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